Natwest Lost Card Reader

2 select the card or account and click on manage my card 3 select report card lost stolen or damaged.

Natwest lost card reader. Alternatively you should call us as soon as possible on. Now hit order replacement smartcard. Your replacement will arrive in 3 5 working days. More about the natwest app.

If you ve ordered a card reader that hasn t arrived yet and you need to make a payment urgently you might be able to use the natwest app to make a new payment without the need of a card reader. You will be shown a screen with step by step instructions to enable your card reader. The quickest way to report your card lost stolen damaged or misplaced is via the mobile app. You can also report your card by logging on to your online banking.

Card reader won t turn on see my card reader screen is blank or won t turn on. If you haven t got your card reader and you need to make a payment see i don t have a card reader how can i make a payment. Unique number not recognised see why has the number obtained from my card reader not been recognised. If you have not yet ordered a card reader or your card reader is lost damaged or out of battery power you can order a new one in online banking.

Scroll to the bottom and select edit roles smartcard. Finally hit continue then confirm. Simply open the app tap on the account that your card is linked to and select manage my card to see your options. 01 insert your card into the reader making sure the card number matches the one shown on online banking 02 on the card reader when asked to select function press the button with the up and down arrows 03 when prompted enter.

In the using a card reader section select enable a card reader. If your card reader is lost or broken you can order a new card reader online. If your card is lost stolen or damaged. When you register for online banking a card reader will automatically be sent to you and should arrive within 7 working days.

If you want to order a smartcard reader at the same time check the new smartcard reader required box. Should you need to order a replacement card reader this can be done through online banking please allow upto 7 working days for the card reader to reach you. You don t need a card reader if you use our mobile banking app. To get the most from online banking you will need a card reader.

When asked to use your card reader it s the same 5 steps each time. Opens in a new window click on the security link from the menu. If your card has been misplaced. You can make up to 5 payments each working day subject to the 1000 limit or 20 payments over 4 working days.

You can now instantly report your card as lost stolen or damaged through your mobile app.